Privacy Policy- Information on what we do with your data

Wigan and Leigh Hospice is committed to protecting your privacy.

We hold information for a number of reasons which are set out below.

This Privacy Notice sets out how we collect, use and store your information.

How has the hospice got information about me?
We do not buy information from third parties or take information from social media sites such as Facebook or Twitter. Therefore, any information we hold comes from you. You may have donated to us, made a payment, taken part in one of our events or play our lottery. You may have given us this information on a form or online.

Why does the hospice collect data?
Marketing purposes
From time to time we want to share information with you about what we are doing at the hospice and how you can get involved in our events or fundraising activities. We are a charity and rely on the support of our local community. By sharing this information we hope you will choose to support us and raise awareness of our important work in Wigan Borough.

Unsubscribing
You have the right to unsubscribe from emails at any time by clicking 'Unsubscribe' at the bottom or the email. To unsubscribe from In Touch please email: enquiries@wlh.org.uk with your name and address. Put 'Unsubscribe In Touch' in the subject field.

Wigan and Leigh Hospice does not do telephone or SMS marketing.

Payment
We need to take certain details if you make a donation. We will only take the relevant information needed to process your payment.

If you choose to make a regular donation we will store your details securely.

• Event Registration
We have to take certain details so that you can sign up to some of our events. We may need to contact you with information about the event.

We have to keep your details for 6 years for audit purposes.

What information might you collect about me?
• Name and contact information including postal address, telephone numbers and email address.
• Information such as your date of birth, the fundraising events, volunteering opportunities or activities you are interested in and your personal contact preferences.
• Financial information such as your debit/credit card or bank details so that we can process payments and donations.
• Whether you are a UK taxpayer, so that we can claim Gift Aid on your donations.
• Information about donations you have made to Wigan and Leigh Hospice.
• Event based information (e.g. your t-shirt size, medical conditions or dietary requirements)

How is my information stored?
We hold data on a secure database located within the EU. If you have provided information on paper it is either transferred to the electronic database or, where we need to retain it (e.g. a gift aid declaration for auditing purposes) it is stored securely.

In order to prevent unauthorised access or disclosure, we have effective physical, electronic and managerial procedures to safeguard and secure the information we hold about you.

How is my information used?
The information you give us will only be used for the purpose/s you have consented to.

Will you share my data with organisations?
No, we do not share or sell data with other organisations.

I don't want you to have my data - can I ask to 'be forgotten'?
You can ask to be removed from our mailing lists at any time. This means you will stop receiving marketing emails or newsletters. Please click on Unsubscribe on the email or email: enquiries@wlh.org.uk

If you want us to delete all of the information we hold on you - such as records of your previous donations - we can do this on request. Please bear in mind that once deleted we will not be able to retrieve this information in the future.

How can I see what information you have about me?
You have the right to request a copy of the information we hold about you. If .you would like a copy please email (email address) or write to us at the hospice (Finance, Wigan and Leigh Hospice, Kildare Street, Wigan, WN2 3HZ).
You may ask us to change the information we hold about you if it is inaccurate.

Why am I receiving emails and/or newsletters from Wigan and Leigh Hospice?
After May 25th 2018 you will only get marketing emails from us if you have chosen to receive these. You may unsubscribe at any time by clicking Unsubscribe at the bottom of the email or newsletter.
If you have made a donation to the hospice in the last 2 years, taken part in one of our events or play our lottery you will also receive our In Touch magazine in the post.
You can unsubscribe from In Touch by emailing: enquiries@wlh.org.uk

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