What we can accept

Making a donation to a shop

Our shops are accepting donations and we’re incredibly grateful for your support.

We accept all sorts of items, including clothes, bric-a-brac, games, ornaments, furniture, electrical goods, books, mobile phones, CDs and vinyl.

If you’re making a donation, please don’t include items that are dirty, broken or can’t be re-used, as we can’t sell them and your donation could actually cost the hospice money to dispose of.

Scroll down for answers to common questions about donating to our shops.

When are your shops open?

Yes! Our vans collect furniture across the borough.

Collections are free and can be booked through our Retail Team by calling: 01942 524 206. Lines are open Monday to Friday: 9am-4pm. 

Alternatively, you can book a collection yourself, using our online form.

Please note: furniture must be in saleable condition and meet UK safety standards. Upholstered items must have a fire label attached.

Yes – you’re welcome to drop donations off during our shop opening hours.

Please don’t leave donations outside when shops are closed – they often get damaged and can’t be used.

We welcome clean, good-quality donations including:

  • Clothing (even worn or torn items can be recycled).
  • Furniture.
  • Electrical goods (e.g. kettles, TVs, lamps).
  • Bric-a-brac, books, games, ornaments, CDs, vinyl, mobile phones.

Please avoid donating items that are dirty, broken, or not reusable, as these can’t be sold and may cost the hospice money to dispose of.

The following items cannot be accepted:

 

Gas and fuelled appliances

  • All gas appliances.
  • Petrol/diesel-fuelled items.
  • Battery-powered items (refer to SSOW).
  • E-scooters or electric bicycles.

 

Children’s items

  • Children’s garments with drawstring hoods.
  • Fancy dress costumes without BS5722 flammability standard label.
  • Toys without CE/UKCA mark.
  • Children’s car seats / booster seats
  • Child safety gates.
  • Baby walking frames, door bouncers, baby slings.
  • Cot, crib or Moses basket mattresses.
  • Repainted cots.

 

Electrical items

  • Electrical fires.
  • Electric mobility scooters.
  • Computers, HDD/SSD drives, portable storage.

 

Pharmaceuticals and personal items

  • Medication.
  • Cosmetics, aftershave, perfumes (unless unused).
  • Dentures and prosthesis.
  • Prescription spectacles.

 

Clothing and textiles

  • Hand-knitted clothing, toys, and teddies.
  • Nightwear without flammability warning labels.
  • Underwear, swimming costumes, bikinis.
  • Mattresses, pillows, quilts.

 

Dangerous or undesirable items

  • Crash helmets, riding hats, hard hats.
  • Firearms and ammunition.
  • Weapons and realistic toy weapons.
  • Knives, blades, and sharply pointed items.
  • Solvents and solvent-based products.
  • Flammable items.
  • Exercise equipment.
  • Bicycles.
  • Wheelchairs, wheeled walkers, mobility aids.

 

Legal restrictions

  • Ivory or bone items.
  • Turtle or tortoise shell items.
  • Counterfeit goods / replicas.
  • Foodstuffs of any description.
  • DVDs/videos without legal classification.
  • Pornographic publications.
  • Police/emergency/government identification.
  • Items infringing copyright law.

 

Other prohibited items

  • Candles without safety labels or not in new condition.
  • New or second-hand fur items.
  • “Golly” dolls, toys, figurines, books.

Just ask one of our shop volunteers – they’ll be happy to help.

Yes! We’re registered with Recycle 4 Charity.

Click here to donate your unwanted cartridges and support the hospice.

For general enquiries, or to arrange a collection, call: 01942 525 566 or contact your nearest shop.

For retail-specific questions, call: 01942 524 206 or email: retail@wlh.org.uk.