Care Quality Commission Inspection

Care Quality Commission Inspection - Standards of care were shown to be excellent

12 September 2012

The Care Quality Commission carried out an unannounced inspection of the Hospice in August 2012 as part of its review process to ensure organisations comply with a range of essential standards of quality and safety.

A full copy of the report can is available on this website. The inspector spent almost a full day going around the Hospice, talking to patients, visitors, staff and volunteers. Some of the comments from the report are as follows:

• We observed visitors were made welcome at all times

• Staff and volunteers were in attendance at all times to meet people's needs and this was conducted in a very caring, polite and dignified manner.

• The atmosphere was pleasant and relaxed

• [We received] very positive comments regarding the care provided and the dignified and respectful way in which it was delivered.

• We found rooms were comfortably furnished; very clean and fully equipped to meet the needs of the people who stayed there.

• All the people we spoke with expressed the view their dignity was maintained when staff supported them well with personal care.

• The staff were observed to speak with people in a respectful manner and treated them with dignity and respect at all times.

• The service listened to people's comments.

• People [were] involved in their care planning.

• A dignified and pleasant approach and reassurance and encouragement was provided at all times.

• Staff and volunteers were attentive.

• There was a pleasant, relaxed, calm atmosphere throughout the day.

• People were relaxed and comfortable in their care. The atmosphere was friendly and relaxed. The staff were respectful, kind and patient.

•  Care and support was provided in a dignified, respectful manner and staff were always smiling and pleasant in their approach.

Hospice Chief Executive, Dr Alan Baron, said "We are delighted at the findings of this report. Standards of care were shown to be excellent across all areas. This is a tribute to the staff and volunteers from all disciplines both clinical and non-clinical, who work so hard to ensure our patients and their visitors are cared for to the highest standards."

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