Privacy Notice

Wigan and Leigh Hospice is committed to protecting your privacy. We hold information for a number of reasons which are set out below.

This Privacy Notice sets out how we collect, use and store your information.

How has the hospice got information about me?

We do not buy information from third parties or take information from social media sites such as Facebook or Twitter. Therefore, any information we hold comes from you. You may have donated to us, made a payment, taken part in one of our events or play our lottery. You may have given us this information on a form or online.

Marketing purposes

From time to time we want to share information with you about what we are doing at the hospice and how you can get involved in our events or fundraising activities. We are a charity and rely on the support of our local community. By sharing this information we hope you will choose to support us and raise awareness of our important work in Wigan Borough.


You have the right to unsubscribe from emails at any time by clicking ‘Unsubscribe’ at the bottom or the email.

To unsubscribe from our In Touch magazine please email: with your name and address. Put ‘Unsubscribe In Touch’ in the subject field.

Wigan and Leigh Hospice does not do telephone or SMS marketing.


We need to take certain details if you make a donation or buy something from our online shop. We will only take the relevant information needed to process your payment.

If you choose to make a regular donation we will store your details securely.

Event Registration

We have to take certain details so that you can sign up to some of our events. We may need to contact you with information about the event.

We have to keep your details for 6 years for audit purposes.


If you play our weekly Lottery by standing order we will store your information securely. We only take the relevant information needed to process your regular payment.

  • Name and contact information including postal address, telephone numbers and email address.
  • Information such as your date of birth, the fundraising events, volunteering opportunities or activities you are interested in and your personal contact preferences.
  • Financial information such as your debit/credit card or bank details so that we can process payments and donations.
  • Whether you are a UK taxpayer, so that we can claim Gift Aid on your donations.
  • Information about donations you have made to Wigan and Leigh Hospice.
  • Event based information (e.g. your t-shirt size, medical conditions or dietary requirements)

We hold data on secure databases located within the UK and EU. If you have provided information on paper it is either transferred to the electronic database or, where we need to retain it (e.g. a gift aid declaration for auditing purposes) it is stored securely.

We do not store debit/credit card details and destroy or obscure these as soon as your payment or donation is processed.

In order to prevent unauthorised access or disclosure, we have effective physical, electronic and managerial procedures to safeguard and secure the information we hold about you.

The information you give us will only be used for the purpose/s you have consented to.

No, we do not share or sell data with other organisations.

You can ask to be removed from our mailing lists at any time. This means you will stop receiving marketing emails or newsletters. Please click on Unsubscribe on the email or email:

You have the right to request a copy of the information we hold about you. If .you would like a copy please email: or write to us at the hospice (Wigan and Leigh Hospice, Kildare Street, Wigan, WN2 3HZ).

You may ask us to change the information we hold about you if it is inaccurate.

You will only get marketing emails from us if you have chosen to receive these. You may unsubscribe at any time by clicking Unsubscribe at the bottom of the email or newsletter.

If you have made a donation to the hospice in the last 2 years, taken part in one of our events or play our lottery you will also receive our In Touch magazine in the post.

You can unsubscribe from In Touch by emailing:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on web activity.

You can set your browser not to accept cookies. However this can mean that some of our website features may not function as a result. Read more about Cookies.

Please email us:, telephone 01942 525566 or write to us: Wigan and Leigh Hospice, Kildare Street, Wigan, WN2 3HZ

You may contact the Information Commissioner

For concerns regarding fundraising please contact the Fundraising Regulator

If you would like copies of our policies and procedures regarding how we store, process and use personal data please telephone us on 01942 525566 or email:

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

You can also find out more about how patient information is used at: (which covers health and care research); and (which covers how and why patient information is used, the safeguards and how decisions are made)

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.