Information for Visitors

Visiting the hospice

We welcome visitors to the hospice and strive to ensure that you feel welcome, safe and have your privacy maintained at all times.

You will find that the hospice building is welcoming, light and modern. Outside the hospice we have beautiful gardens which are adjacent to Amberswood Common and attract a variety of wildlife. Patients find the hospice to be a place of comfort and rest during a difficult time.

When visiting a patient please go to the main hospice entrance to be directed.

Those with appointments at the Woodview Centre should go to our Woodview Centre reception which is usually open between 9.30am and 4pm Monday to Friday.

To access the Oak Centre please go to the main hospice reception to be directed.

For security reasons and to meet fire regulations, visitors should always enter and leave the building by the main entrance. The reception desk is manned from 8.30 am until 8.00 pm. At other times access will be gained via the video entry system at the Ambulance entrance. This system is connected to the Inpatient Unit nursing station.

For information on getting to the hospice see Contact Us.

Visiting Times for the Inpatient Unit

If at all possible we request that visitors visit after breakfast. Visitors should leave the Inpatient Unit by 8pm. If you would like to stay later please speak to a member of the nursing team in advance.

Parking is available free of charge at the hospice.

We take infection control issues extremely seriously and ask for your help and co-operation. On entering and leaving the Hospice please always clean your hands with the gel located on the reception desk. Anyone who may have recently recovered from an illness or may have an infection themselves should avoid visiting if at all possible.

A selection of sandwiches, snacks, and hot and cold drinks are available to purchase in the café next to main reception which is open 24 hours a day.

We also have a small shop selling a range of cards, gifts, toys and crafts.

Our staff have a duty of care to patients in order to protect their safety and wellbeing. Individuals acting in an inappropriate manner may be asked to leave the hospice. Abusive or violent behaviour towards our staff or volunteers will not be tolerated and the appropriate authorities will be informed if necessary.

Poor behaviour resulting from the use of drugs or drinking too much alcohol will result in the individual being asked to leave the hospice.

Whilst the use of mobile phones is permitted, we ask that you respect the needs of other patients and visitors to ensure a peaceful hospice environment.

We understand that when someone is ill this impacts on their family and others close to them. If you would like to talk to someone about how you are feeling, please speak to a member of staff.

Complementary therapy, counselling and bereavement support are available to those who need them. Please see Supporting those people close to our patients for more information on this.