Coronavirus

Advice for Visiting the Hospice

In order to keep everyone safe the entrance at the Hospice is now locked until further notice.

Anyone visiting must use the buzzer at the front door and will only be permitted inside if they are specific visitors or staff.

Please do not visit the Hospice or grounds unless you are a nominated visitor. See below for more information on who nominated visitors are.

Please note new visiting hours which come into effect from March 25th. Visiting hours are now 1pm until 7pm.

 

Please read the information below before visiting the Hospice.

Inpatient Unit Visitors

Patients who are showing symptoms of Coronavirus

In order to protect our staff and other patients those patients showing symptoms of Coronavirus will not be allowed visitors at all unless in the last few days of life. If this patient is in the last few days of life visiting will be restricted to a single visitor. This visitor must remain the same person throughout the duration of the stay. Social distancing will be encouraged during the visit in line with UK Government recommendations.

The visitor must go straight to the patient’s bedroom and not visit any other care area. A brief visitor information leaflet will be provided.

You will not be permitted to visit the patient if you have either of the following symptoms:

  • A new continuous cough
  • A high temperature (of 37.8 degrees centigrade or higher)

All visitors will be asked to use the hand sanitiser gel at reception or soap and water.

These should be used on entering and leaving the building and at regular intervals during the day, but always after a cough or sneeze.

Handwashing is the best way to prevent the spread of infection.

Visiting other patients

We are limiting visitors to two named people per patient for the duration of the patient’s stay at the Hospice.

If you are planning on visiting and are unsure if you are on the named list please call us on 01942 525566.

If you are not on the named list we will not be able to allow you into the Hospice.

Please do not visit the hospice premises or go into our gardens if you are not one of the two nominated visitors.

Social distancing will be encouraged during the visit in line with UK Government recommendations.

You will not be permitted to visit the patient if you have either of the following symptoms:

  • A new continuous cough
  • A high temperature (of 37.8 degrees centigrade or higher)

All visitors will be asked to use the hand sanitiser gel at reception or soap and water.

These should be used on entering and leaving the building and at regular intervals during the day, but always after a cough or sneeze.

Handwashing is the best way to prevent the spread of infection.

 

Your understanding and patience at this time is appreciated

Update on our Services

We have taken the decision to close some of our services temporarily.

The Oak Centre day service closed as a precautionary measure on Monday, March 16th.

Our training and education service, Hospice in your Care Home, is no longer visiting care homes but the Hospice will offer support to care home staff over the telephone. Some staff from this team will be redeployed to other clinical areas as required.

Some bereavement support and counselling will be offered to clients over the telephone.

Complementary therapy sessions have been suspended.

These have not been easy decisions to make as we know many people rely on these services but we feel it is the right thing to do given the current situation.

Coronavirus seems to be affecting most those who have weakened immune systems, older people, and those with long-term and life-limiting illnesses. It is important that we take all reasonable steps to protect the wellbeing of patients, as well as our staff and volunteers.

The steps we have taken will continue to be reviewed with the aim of restoring services back to normal as soon as it is safe to do so.

We are visiting patients in the community only when absolutely essential. All patients will be telephoned before appointments to check that they do not have Coronavirus or the symptoms.

It is vital for safety reasons that when our nurses do visit a patient that only one other person is in the same room as the patient and social distancing regulations of keeping 2 metres apart must be followed at all times.

Anyone else living in the household should stay in a separate room for the duration of the visit.

For other patients we are beginning to offer appointments by video call. If patients do not have a Smartphone we are offering a telephone advice service. Advice and support are available from the hospice 24/7 as ever.

All 13 of our shops closed on March 23rd and online sales are no longer going ahead.

We would ask you politely not to leave donations of items outside our shops as we are unable to collect them but please keep them at home for now and we will be delighted to accept your items in the future.

We would like to thank local people for their patience and understanding at this challenging time. It is also important to thank our volunteers, many of whom continue to carry out their essential roles.

 

While Visiting the Hospice

Visitors are asked to use the hand sanitiser gel at reception or soap and water.

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't

  • Do not touch your eyes, nose or mouth if your hands are not clean

For the latest information and guidance on the coronavirus you can visit:

 

UK Government website

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

The NHS website

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Contact

If you have any questions about the above please call us on 01942 525566.

Thank you for your understanding.