Advice for Visiting the Hospice

In order to keep everyone safe all entrances to the Hospice are locked until further notice.

Please do not visit unless it has been arranged with a hospice member of staff.

Lateral Flow Device Testing

To support our efforts in infection control, all visitors to the hospice must take a Lateral Flow Device test (LFD) before they visit us.

Testing can reduce the risk of infection spreading but it must be used alongside other appropriate infection control measures, such as wearing PPE, staying at least 2 metres apart and regular hand-washing.

If you have had your COVID-19 vaccination, you may still transmit the infection to others if you are exposed to the virus, so you must still take the LFD test.



Testing is really important to help us to identify people who might be carrying Coronavirus but not showing symptoms.

Testing may not identify everyone that is currently infectious, but alongside wearing PPE and following other infection prevent and control measures, testing helps keep the hospice patients, staff and volunteers safe.

Unless there are exceptional reasons prohibiting you from taking the test, if you are not tested you will not be permitted to enter the hospice.


Entering the hospice

Your test must be done within 3 days of your visit.

You can collect LFDs free of charge from your local pharmacy.

Your result must be registered online before your visit at Once you register your result you will receive a SMS test and/or an email with proof of your result. We will need to see this notification from the NHS stating your name, date of birth, test date and status. This will ensure testing is being carried out and registered correctly by everybody.

Providing a picture of a negative test or bringing in a testing stick will not be accepted as proof.

All tests should be registered to the Unique Organisation Number (UON) of the hospice which is: 99872137 at:

On the day of your visit

All visitors should please go to the Main Reception. The receptionist will ask to see proof of a negative LFD test before you proceed to the ward.

Contractors should inform reception on arrival the name of the hospice member of staff with whom you have arranged the visit. That staff member will then come to reception to welcome you, check your LFD test result and explain our wider infection prevention and control measures.

We will supply all visitors with PPE, including a fluid-resistant mask.

Entering the Inpatient Unit

Please minimise the number of personal belongings that you bring with you when visiting the hospice.

If your loved one has the symptoms of, or has confirmed coronavirus, you will be provided with personal protective equipment (PPE) and shown how to put it on and take it off correctly. You will also be asked to read and sign the Visitor Declaration of Risk form.

You should only enter parts of the hospice that are permitted for your visit and should wear appropriate PPE.

Visiting hours are 2pm until 4pm and 4.30pm until 7pm.

Number of visitors

Presently, all patients are allowed two nominated visitors at one time.

Safety on the Inpatient Unit

Our staff wear PPE at all times when on the Inpatient Unit and are undertaking regular COVID-19 testing. In addition, our policies and procedures ensure the hospice is a safe place to be.

We work closely with local health and social care colleagues and feel very much a part of #TeamWigan.

We encourage anyone requiring our services not to be afraid to access them.

Exiting the Inpatient Unit

When you are ready to leave please exit via the patio door in your loved one's bedroom into the gardens.


Update on other Services

Hospice Nurse Specialists

The HNS team is visiting patients in the community only when they are unable to assess patients by telephone or video. All patients are telephoned before appointments to check that they do not have Coronavirus or the symptoms.

It is vital for safety reasons that when our nurses do visit a patient that only one other person is in the same room as the patient and social distancing regulations must be followed at all times. Our member of staff will wear PPE at all times.

Hospice in Your Home

The team is visiting patients in the community only when essential. All patients are telephoned before appointments to check that they do not have Coronavirus or the symptoms.

It is vital for safety reasons that when our nurses do visit a patient that only one other person is in the same room as the patient and social distancing regulations must be followed at all times. Our member of staff will wear PPE at all times.

Hospice in Your Care Home

Our training and education service, Hospice in your Care Home, is continuing to offer free support to care and residential homes over the telephone and via video call. All 52 homes across Wigan and Leigh are able to access this support.

Other Services

Some bereavement support and counselling are being delivered to clients over the telephone and via video chat.

It is important that we take all reasonable steps to protect the wellbeing of patients, as well as our staff and volunteers.

The steps we have taken will continue to be reviewed with the aim of restoring services back to normal as soon as it is safe to do so.


The Oak Centre and Oak Centre in Your Home

Our wellbeing centre - The Oak Centre - recently operating as Oak Centre in Your Home has now closed. Please see our statement for further information.



The most up-to-date information on donations and shop openings can be found on our Shops page.

We would ask you politely not to leave donations of items outside our shops when they are closed.


We would like to thank local people for their patience and understanding at this challenging time. It is also important to thank our volunteers, many of whom continue to carry out their essential roles.


While Visiting the Hospice

Visitors are asked to use the hand sanitiser gel at reception or soap and water.


  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell


  • Do not touch your eyes, nose or mouth if your hands are not clean

For the latest information and guidance on the coronavirus you can visit:


UK Government website


The NHS website



If you have any questions about the above please call us on 01942 525566.

Thank you for your understanding.


Thank You

Thank you to the following people and organisations have donated essential PPE. We are very grateful to all of you:

Tesco Hindley; Luke; Bispham Hall Scout Estate; Mandi; Laura; Tamsin; Jackie; Catherine; Lisa; mystery donor; Westleigh High School; St Edmund Arrowsmith High School; Standish High School; St Peters High School; Siobhan and Beverley Johnson; Natasha Marsh; George Twist from Geetees; MyDentists in Hindley, Chorley, Westhoughton and Atherton; Emma (Spa Butterfly); Sandra and Steve Davis; Nice-Pak; Christopher Bate; Chris at Astro Signs; Anthony; Victoria; Pawsome Sewing Group; Tesco Wigan; Amanda Hearns; Masons; John Moores University; Deanery High School; Andrew Ellison, Daniel Goulding-Ellison, Steven Wagg, Christopher Bate, Liam Clayton and Bret Oliver; Mrs Ghani; Sam Jane; Joanne Grundy; Sonja Devereux Broad; Toni Saile; Ann-Marie Robinson; Brenda Harrison; Hindley HMP and GP practices – Pennygate Surgery, Ashton Medical Centre, Clare House at Ince, Sherwood House, Beech Hill Surgery, Sullivan Way Surgery and Leigh Health Centre.

Covid 19 Risk Assessment

To read our Covid 19 Risk Assessment please click on the link below: