Our training and education service, Hospice in your Care Home, is currently unable to visit care settings due to COVID-19 restrictions, but is offering support and various education sessions online to over 50 nursing and residential homes as well as other care settings in the Wigan Borough.
About the service
When the service first launched in 2015, it was commissioned to support nursing homes, with the aim of expanding to reach out to residential homes over time.
Care homes are an increasingly important setting for palliative and end of life care, with around 1 in 5 people in the UK spending their final days in a care home.
With the appropriate support and education, care home staff have been helped to provide care which respects the wishes of residents and/or the wishes of their loved ones.
The Hospice in your Care Home team consists of of experienced registered nurses and health care assistants.
They work with staff in diverse settings, to enhance the care of residents in the last few weeks and days of life - with the aim of promoting comfort and dignity.
Hospice staff have extensive experience in palliative and end of life care. One of our aims as an organisation is to share our skills in order to ensure as many people as possible in the Wigan and Leigh area can benefit from our expertise.
Where is the service available?
Before the pandemic the hospice was working with 14 nursing homes in Wigan Borough:
- Appleby Court Nursing Home
- Ashton View Care Home
- Belong Atherton
- Dean Wood Manor
- Richmond House
- St George's Nursing home
- Rosebridge Court
- Shawcross Care Home
- Westleigh Lodge Care Home
- High Peak Lodge
- Westwood Lodge
When the pandemic hit the team realised they had to work differently to continue to meet the needs of the care home workforce, and quickly developed an online programme of education and support. This has been offered free of charge to all residential and nursing homes in Wigan Borough.
Although the course was developed with care homes in mind, it has become increasingly apparent that it is transferrable to other care settings, and many other services have approached Hospice in your Care Home to request access to this support during the pandemic.
Redeployed staff have sometimes found themselves caring for dying patients for the first time, and have needed support with their learning needs, particularly in relation to recognising dying, communication skills, spirituality and symptom management. Such staff have included extra Care and Supported Living and learning disability teams, who are now working in partnership with the hospice team.
The content of the education programme was also amended in May 2020, to make it more relevant to the particular challenges being faced during the pandemic.
- March 2020 Visits to care homes had to stop because of national restrictions and in order to keep residents, hospice staff and care home staff safe. Both the hospice and the care homes stopped admitting non-essential visitors
- May 2020 Free online education and training offered to all 52 nursing and residential homes in Wigan Borough
- May 2020 Free online education and training offered to Extra Care and supported living services - who began to access the training
- Summer 2020 A learning need was identified by Greater Manchester Hospices (GM Hospices) for more education around dementia. Dementia was already integral to what the team were doing but they extended the programme and held additional evening sessions. These were accessed by district nurses and GPs as well as other partners.
- September 2020 Free online education and training extended to the Learning Disability service
- April 2021 All but 5 residential and nursing homes in the Borough access the service.
- June 2021 The first virtual Hospice in your Care Home awards will be held to recognise the hard work and commitment of all partner care organisations since the pandemic began.
What does the service hope to achieve?
Hospice In Your Care Home work closely with staff to promote training based upon the most up-to-date research available and equip them with the practical skills and knowledge needed to provide sensitive, timely and compassionate end of life care.
Additionally, the team strive to reduce unnecessary hospital admissions made in the last few days of life by providing dedicated support and basic training in palliative and end of life care.
The service is not just about education – it’s about working alongside staff and role-modelling to demonstrate good practice. It is hoped Hospice in your Care Home will be resume their face to face support in care settings soon to continue this valuable work.
Please see the external review of Hospice In Your Care Home completed by Lancaster University.
Read more about the work our Hospice in your Care Home team is doing to promote ACPs in care settings in this article written by the team manager, Debbie Jones.
What do we offer?
- Support so staff can understand the principles of palliative and end of life care and integrate these into their everyday routine.
- A formal education programme and training delivered through Zoom.
- An urgent referral service if a care home feels they need support when caring for a dying patient.
- Working with care homes on how to communicate in difficult or distressing situations, such as establishing their residents' preferences and wishes and developing a plan to achieve these (known as Advance Care Planning). This might include talking to GPs, hospital teams and other professionals to ensure all those involved in their care understand the resident's wishes for their end of life care.
- Additional support for those important to the person who is dying.
What is the programme?
It is a 12-week rolling programme. Below you can see some of the topics we cover:
Day sessions - Definitions of Palliative Care
Evening Sessions - Advance Decision to Refuse Treatment
Day sessions - Promoting Dignity in EOLC
Evening Sessions - Providing Emotional & Psychological Support in EOLC
Day sessions - Communication Skills
Evening Sessions - Managing Catastrophic Haemorrhage
Day sessions - Advance Care Planning
Evening Sessions - Management of Implantable Cardioverter Defibrillators at the end of life
- HCA Induction Training
- HCA Syringe Pump Awareness
- Syringe Pump Training
Andreea Sfrejea, Registered Manager for The Old Rectory and Norfolk House, reflects on what she has learnt from the online education and training sessions provided by Hospice in your Care Home.
Who is in charge of the resident's care?
The care settings has overall responsibility for the care delivered.
Is there a charge for this service?
The hospice is a registered charity, largely supported by voluntary funding, and all our services are provided at no cost to our service users.
When is the team available?
The team’s core hours are Monday to Friday between the hours of 9am and 5pm, although they are extremely flexible if a specific need is identified and will offer training in the daytime and in the evenings and weekends. Bespoke sessions may also be arranged to meet the specific learning needs of individual teams/organisations.
Our Hospice In Your Care Home Awards
An awards ceremony is held every year when the hard work of staff both clinical and non-clinical is recognised and celebrated.
Registration for this event is now closed.
Email: firstname.lastname@example.org if you have any enquiries.