The table below can be scrolled up, down, left and right.
1. SERVICE DELIVERY
Delivering the best possible services for our patients and and those most important to them.
1.1 Maintain the highest achievable quality and value for money across all hospice services
1.2 Develop new services to meet emerging needs and local palliative and end of life care priorities
1.3 Review and, where necessary, redesign services to maximise outcomes and reach
1.4 Foster an evidence-led innovation culture
2. COMMISSIONING
Engaging with and responding to the changing commissioning environment.
2.1 Engage proactively with commissioning bodies (including CCG, Council and GMHSCP)
2.2 Demonstrate the impact of hospice services through robust data and outcome measures
2.3 Develop an understanding of unmet need and our role in meeting this need
3. PARTNERSHIPS
Reaching more people through working in partnership.
3.1 Work with partners across the statutory and voluntary sectors to improve service delivery and community engagement
3.2 Improve understanding of palliative and end of life care and the hospice amongst professionals and the general public
3.3 Engage with stakeholder and partner forums to identify and work on shared agendas and priorities
3.4 Maintain a leading role in the Greater Manchester Hospice partnership
4. SUSTAINABILITY
Ensuring our services are sustainable in the current statutory and charitable environment.
4.1 Develop strategies to maximise income and encourage volunteering
4.2 Develop robust business cases to ensure continued statutory support
4.3 Ensure the key messages about hospice care are communicated effectively to all our stakeholders
4.4 Ensure the annual budget is aligned to the level of reserves with variances monitored and efficiency savings continually sought
4.5 Ensure effective procurement processes that deliver ‘value for money’ whilst minimising our impact on the environment
5. GOVERNANCE
Ensuring the hospice is compliant and is effectively managing risk
5.1 Ensure compliance with regulatory standards including the development of appropriate recording and monitoring systems
5.2 Ensure robust systems are in place to enable proper governance and risk management
5.3 Ensure robust financial systems are in place to enable proper accountability and control
6. PEOPLE & INFRASTRUCTURE
Ensuring the hospice has a competent and motivated workforce working safely and effectively.
6.1 Recruit, retain, develop, train and support our staff and volunteers
6.2 Develop and sustain an open culture where hospice values are translated into everyday actions
6.3 Review and implement the maintenance and renewal plan for all buildings and equipment
6.4 Ensure robust systems are in place for health & safety in the hospice and in our shops
6.5 Develop strategies to ensure effective communication across all hospice departments